Demo Mondays #10 – FeedbackFive

This sessions features FeedbackFive – the industry’s leading reputation management tool. Sellers on the Amazon marketplace can use it to proactively manage and solicit feedback and product reviews, review negative and neutral feedbacks received, monitor trends, request removal of negative feedbacks, and more.

There is no coupon code available, but you can sign up for the 30-day trial here: http://demomondays.com/feedbackfive

FeedbackFive is presented by the product manager Louis Mizzell.

Here is the list of features and topics covered in this video:

00:36 What is FeedbackFive and what problem does it solve for Amazon sellers
02:02 What type of Amazon sellers FeedbackFive is targeting?
03:24 What Amazon marketplaces are covered by FeedbackFive?
04:00 How fast the initial Seller Central data is pulled into the software?
04:45 Overview of the FeedbackFive dashboard
06:55 Automated email solicitation workflow
08:10 3 default email campaigns: First Seller Feedback Request, Second Seller Feedback Request, Product Review Request
09:17 Email Campaigns section
09:58 Configuration of default email campaigns, setting the conditions for email sending
11:18 Advanced configuration for custom email campaigns
12:23 List of possible rules for custom email campaigns
13:35 Overview of pre-loaded email templates
14:25 Advanced email template editor, overview of different shortcodes
17:02 SKU Tags for the email templates: customizing message for specific products
18:20 Does FeedbackFive provide email templates in languages for different marketplaces?
19:19 Auto Exclusions section: exclude orders that ship late, or that shipped outside the country, or that had Checkout by Amazon (CBA).
19:46 SKU Exclusions
20:01 “My Orders” report with custom filters
21:05 My Orders report shows email campaign status
21:35 Amazon Opt Out – how FeedbackFive handles that
22:53 “My Feedback” section
22:45 Addressing negative feedback
25:09 Email Campaign analytics overview
25:46 Product Review Management
27:50 Matching reviews to the buyers
29:01 FeedbacjFive enables to take action for the negative product reviews
30:02 How accurate is the review-buyer matching?
32:11 No need to follow the ASINs in order to track the reviews
32:34 You can follow external ASINs inside the Product Review Management
33:11 Options page and configuration of alerts
34:49 Enhanced Feature Address
35:32 “Manage Users” section
36:37 “Account Information” section
37:39 Adding new store (marketplace) to the FeedbackFive software
38:12 Getting support from the FeedbackFive knowledge base and FAQ
41:05 Pricing overview
42:29 Pricing of the product review manager
43:19 Free trial
43:36 Offer: sign up for 30 days trial: http://demomondays.com/feedbackfive
44:19 Upcoming Features: new Amazon marketplace in Switzerland
44:40 Upcoming Features: new tools, new analytics, new feature functionality


 

DEMO MONDAYS is a Monday video series hosted by Augustas Kligys, where the creators and owners of Amazon seller softwares are invited to demonstrate their tools to the audience. Watching these presentations will help you decide, which software to choose for your Amazon business.

About the Author Augustas Kligys

Augustas Kligys is the host and creator of several popular virtual summits for Amazon sellers. The first one is European Private Label Summit, which covers a lot of important topics for those willing to grow their Amazon FBA business in European Marketplaces. The second - Seller Optimization Summit - was an event, where speakers shared their Amazon business optimization secrets and mindset, which helps to elevate your business to the next level. Augustas also hosts weekly DEMO MONDAYS video series, where Amazon seller tools are demoing their products.

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