QUANTIFY NINJA is a one-stop shop featuring multiple tools to assist Amazon sellers in managing their eCommerce business. It’s the ultimate software tool, and a must for every seller. Meet Yinon Shiryan – the founder and creator of QUANTIFY NINJA.
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01:00 What volume sellers Quantify Ninja works the best for?
02:12 What marketplaces are covered by the tool
03:18 Dashboard – Introduction
03:59 Dashboard – overview of what you see once login
06:00 Automated Messaging – sending follow up emails to your Amazon customers
12:57 Sending emails for different marketplaces (e.g. Germany, UK, France, etc)
15:15 Section “Orders” – detailed view of each order
17:11 Sending a message for a specific customer
19:20 Section “Statistics” – shows all your sales and profit
22:22 Notifications – get notify about your sales via Facebook messenger
23:44 Facebook related features
23:56 Section “Download” – download the data about your buyers and use it for Facebook retargeting
24:55 “Conversation Manager” – setup Facebook Bots to talk to your customers via Facebook messenger
26:34 Example of the Facebook Bot use
33:04 Pricing of Quantify Ninja. How are the different marketplace accounts charged.
36:33 Monitoring your product listing hijackers
36:58 Keyword Optimizer – how to use it and how it can help you
37:55 Keyword Optimizer example
39:00 Sending email attachments in the follow-up messages
39:35 Setting email sequences for different ASINs
42:30 Demonstration how to add file attachments to the automated follow-up messages
42:49 Clarification about the pricing: different Amazon regions (Europe, US, Asia)
43:46 “Money Back” feature – find orders and lost inventory where Amazon owes you money!
47:36 One more clarification about the pricing for 2 different Amazon accounts
47:51 How Quantify Ninja gets data from the Amazon?
48:46 Support – what’s the best way to solve the issues as Quantify Ninja user?
49:48 How easy is to link to the Amazon account and how long does it take to import the first data from the Amazon?
51:23 What is the most popular feature of the Quantify Ninja?
52:57 What are the features are planed in the near future?
54:53 Offer: use DEMOMONDAYS coupon to get 20% off the first paid month (after your trial)
The support for Quantify Ninja is available here.
[00:00] Augustas: Hello everyone. Welcome to the first session of Demo Mondays. It’s a new series where we will be showing demos of different softwares. And today’s guest is…[00:19] Yinon: Hello guys. My name is Yinon and I’m the owner and creator of Quantify Ninja. Quantify Ninja actually exists for about just a bit more than one year. And I started this tool as a seller myself, when I needed some tools for my Amazon business. And since then, it grew up and now has lots of users. But I know that it’s not so popular — that’s why I’m here to show you the wonderful features that we have in this software.
[01:00] Augustas: And for what kind of sellers is this software designed? Beginners, medium or heavy sellers? So that people would know if they are a good fit for that.
[01:10] Yinon: Well, Quantify Ninja actually has lots of features altogether, so it basically fits for every level. For beginners, we have emails, and for heavy sellers, we have money back — both conversations that we will speak about in a minute. So basically, every seller can have features for every level.
[01:42] Augustas: And are your servers suitable for big loads of information?
[01:48] Yinon: Yep. We have sellers that sell more than $2,000,000 a month, and we have, of course, sellers that sell just a few products a day. So basically, we have really strong resources that will pay a lot of money, you know, to keep them and to make it suitable for all of the sellers.
[02:12] Augustas: And the first question people ask about any kind of Amazon software: What marketplaces do you cover?
[02:20] Yinon: Well, we started only with the US, Canada and Mexico, which is one region — it’s the North American region. But now, we have expanded to all of Europe, which means Germany, Italy, Spain, UK — all of Europe — and also Japan.
[02:47] Augustas: Great. So you’re covering I guess everything besides China.
[02:52] Yinon: Amazon China, Amazon Australia and Amazon India, I think we don’t cover those places yet.
[03:02] Augustas: OK. So let’s take a look inside your tool. How does it look like if someone is visiting QuantifyNinja.Com? They probably don’t get that impression, so this is the perfect opportunity to see what you will find inside.
[03:18] Yinon: OK. So we are looking at the Dashboard of Quantify Ninja, and as you can see on the left side, we have lots of features and we will discuss some of it, but some of that, we will not cover. But it’s important to say that if there’s anything that I didn’t say here and you want to know more details, you can always approach me using Contact Us or email or Facebook, and I would leave all the details after this webinar so you can ask questions or things that were not clear. So the Dashboard, when you log in, you can see the Today’s and Yesterday’s sales — and these are fake sales because I’m using a testing account, but this is how you will see it. And usually, the sales that you see are faster than Amazon themselves, which is kind of crazy. But you can see that those sales are updated in real time, and it is super fast. Most of my users are actually logging into Quantify Ninja just to see the sales, because Quantify Ninja shows it before Amazon Seller Central does.
[04:43] Yinon: But the main feature that most of the users use in Quantify Ninja is the email service — the Automated Email Service that we have. So we do have the Dashboard, which is a great tool and you can change dates to custom date and see all of your orders. For example, if I take all those from June until today and I click “Apply”, then I see all of the orders and you see all the promotions. You can click any link and see, let’s say, for example, if I click the 1,700 orders, you can dig into every single orders. You can click any order and see all the details, the product costs. If you don’t see any data yet, it means that the order is still pending. But you can open any order and see all the commissions and fees that were taken on this order, the product cost, if you enter into Quantify Ninja.
[05:46] Yinon: And then the total profit for that order. And here, you can see all these negative numbers because I was just testing. The business still lost money. But as I said, the main feature that most of the users are using at the beginning, for beginners, are the “Automated Messaging” which is a great tool for getting more reviews. And some people today that says that emails are dead or something, but we see with Quantify Ninja, we have an “Open Rate” that lets us know how many people actually open emails. And if we count all the emails that were sent by Quantify Ninja users, it’s around, we send about 20,000 emails a day, and about 30 percent of those emails are open, which is crazy, because lots of users today have the option to opt out from seller’s emails, and yet, it is the best tool to get more reviews.
[07:02] Yinon: And with Quantify Ninja, this tool is I think the most advanced tool that exists in the market today. And as you can see here, we support FBA and FBM. You can create both kind of emails and you can see that every line in the table is an email. And you can dig in and click an email. You have an editor that you can type whatever you want. And on the right side, you have all the variables that you can use. But what’s really nice about Quantify Ninja that others don’t have are several things. The first thing that we have is a coupon code that we can add to an email. So if you can see here, for example, I wrote an email for a customer, and this is the variable, the “customer-first-name”, and I want to give him a coupon code. I can pre-upload the coupons in advance to Quantify Ninja and then use it here on the email. And if this is a single-use coupon, the system knows to take just one coupon at a time and send it, and send a different coupon to every order. You can do all the basic stuff that everyone has, like setting the date and setting how many days after the item is shipped or delivered and to specific products.
[08:43] Yinon: But you can also do some things that others don’t have, as I said, like automatically sending an email if an order is refunded. You can also type and set it as “No”, and if an order was refunded, the email will not be sent automatically. And you can also select different “Sales Channels.” So if you sell in Europe, then you will have here all the Europe Sales Channels. And you can also send, like for example, Spanish templates for users that are buying from Amazon Spain, and German templates for Amazon Germany. And there’s lots of new things here: you can decide who will get an email and who won’t, like if you have a promotion or repeating buyers. It’s really, really advanced. And you have the explanations, if you don’t understand something, you can just click any question mark and get an explanation on that feature.
[09:55] Augustas: Yinon, let’s say you’re creating an email. Can you test it to your email address?
[10:00] Yinon: Yes. There’s a “Test” button that you can test here and it will send to your email. But it’s really important to understand that the test, when you send an email, a template, it is tied to an order, right? There’s a customer, order and everything. But when you test it, there’s no order. So the system actually goes and try to take a random order. But sometimes, you don’t have orders. If you have just signed up and you’ve never sold a thing, then we have to create a fake order to send this email form. A lot of users asked me that when they were testing, they see something, like if they use “customer-first-name”, they see, “Hello Freddy” for example, and they say, “Who is Freddy?” So just know that if you test it, it takes a random order, and if it doesn’t have a random order, it just creates a fake order.
[10:57] Augustas: Yinon, Frank is asking if you have an “Unsubscribe” feature and a “Blacklist.”
[11:03] Yinon: Yeah. So Blacklist, we do have it. I will speak about it in a minute. But Unsubscribe is actually something that we wanted to add, but we were trying to get Amazon approval for adding Unsubscribe, and I will explain. Unsubscribe is a link — a link for external server. And this is not allowed by Amazon. I was asking the Amazon Seller Support several times and I was trying to get an approval to add a link for unsubscribing, but they do not allow this. So I had to remove the Unsubscribe link. This is unfortunate, but buyers can opt out without clicking any Unsubscribe link. They have the option to opt out from any seller’s emails. And one of the things that can really help you while creating your template is the “Source (HTML).” And this is really, really cool. If you know coding or if you want to take someone from Fiverr or Upwork or anywhere, then they can deliver actual HTML source and you can just paste it here and see the result on the content.
[12:31] Yinon: And this is really, really important. If you want something that looks really professional, then you can use the Source (HTML) for that purpose. Because with HTML, you can do anything — images and themes and lots of things. Basically everything you see online is HTML. So this is very flexible.
[12:57] Augustas: And how does it work? This email template thing for different marketplaces in Europe. For example, for Germany and France, how do I differentiate emails?
[13:06] Yinon: Yeah. Let me show you. We have the Specific Sales Channels. In this example, this is a North American account, but it’s the same principle. We have here three Sales Channels, and if I want, for example, to send only for Amazon Canada. So I click just the Canada, and then I create the template. And this template will be sent only for Canada. And if you want to create a different template only for Mexico, then I will create another template and I will choose just the “Amazon.com.mx.”
[13:49] Yinon: So it is really easy to set a template only for a specific Sales Channel. The same goes for Europe. You can just select “Amazon.it” and write your template here at the top, in Italian, and then save it. And you have a template in Italian. OK?
[14:16] Augustas: Yes. Good.
[14:18] Yinon: OK. So I was using this example to show you the use of the coupon, but there’s lots of uses for coupons if you’ve uploaded coupons in advance. So let me save this template, and you can see it here. Unfortunately, I don’t have an Open Rate because this is a testing account. But if this was a real account, you would see here the percentage and numbers that show how many emails were opened out of how many emails were sent, and the percentage, which is really, really important to test your emails and to do A/B testing on which email perform better. Because the more Open Rate you have, the more chances that you will get review. And review, you know, equals sales.
[15:15] Yinon: So, going to the “Orders” section. There, you can find orders and this really helped me. If I want to find an order or someone that left me a review, sometimes, you can see the name on the review and then you can search here by Buyer Name. It’s really convenient. But in this example, I just type “102” for example, and it will show you every order that has the “102”, even in the middle. And same goes for Buyer Names. So if I go for a specific order, I can exclude this order, and this is an answer to the question that was just asked by someone. You can exclude a Buyer or Order from future emails. So if you exclude this order, then no other email will be sent for this order.
[16:10] Yinon: But if this buyer will purchase again, he will still get an email. If you want to add a buyer to your Blacklist, you will check this option — the second option — and this buyer will never get an email from you ever again. Automated email. And when you go a little bit down, you can see all the details: the “Item Price”, the “Promotion Discount”, “Shipping Promotion.” All the details that you have on the order, and some details that are really hard to find on Amazon, like “Tracking Number.” You know, you can only find the Tracking Number in the report on the email that they’ve sent you that they’ve shipped the item. But you cannot see the tracking number while you’re searching for the order on Amazon Seller Central. Here in Quantify Ninja, it’s really easy and you can see the “Buyer History” if you want to, or send a message.
[17:10] Yinon: For example, if you want to send a message for this specific buyer, then you have all the details at the top. And then you can just type here the message. For example, you can say “Hello.” You can also prepare a template. Like the automated template, you can prepare a template and use it. For example, you can go to the “Templates” and select, for example, “Convert Feedback to Review.” It’s something I really used to do. When I gather feedback, and I wanted to ask the buyer to take the feedback and paste it into the product page, I would use this option. And then, you see all the variables that I was using were replaced. So, “Hi Christine.” Now it’s the actual name from the order, and the link for the review is the actual review link of the product that she purchased. But you can also use the one with the coupon, which is really cool.
[18:23] Yinon: You can see it here. This is “Coupon Offer 2.” And you can see that the coupon “116” was converted into an actual coupon. And when you send it, it will be sent directly to this customer, which is nice if you compensate someone or send them a replacement coupon. It’s really easy. And if you send it, then you have automatically excluded this order from future templates. Because if you are already contacting personally a buyer, you usually don’t want the system to continue to send emails on this order. You can also check this. This is checked on default, but you can also check the second one that sends a copy to your Inbox.
[19:24] Yinon: We also have the “Statistics” section that shows all your sales and profits in charts. You can see by ASIN, you can break down all your product to see. Let me show you. Here, I have selected the “Units Sold”, then you can click “Filter Products.” And let’s say, I want to see only those products, all my speakers. By the way, the names that you see here, if I didn’t set it, you will see the name as the Title from Amazon. But you can set in Quantify Ninja a short name that will go with you anywhere in Quantify Ninja. It’s really nice because, usually, you don’t want to see a very long name. It’s easier to work with short names. So I chose those three products, and now, if I click “Break Down”, I can see how each of the three products are performing separately. And you can see it the same way with the “Profit.” So if I unclick the Units Sold and I click the Profit, then the Break Down, now it’s below zero.
[20:44] Yinon: It’s negative profit. But you can see each of the three that I’ve selected separately. And if you choose the “Combined”, it will show you all the three combined. And for me, it was really helpful to understand how they take profit, because I can click on just a single day and you get all the details. You’ll see the “Expenses”, you can see the Profit, the “Include Expenses” — including PPC or without PPC. It’s really a great tool to understand your trends, and this is something that Amazon doesn’t have. They have it only for all your products together, but you can’t really see how each of your product is performing separately.
[21:45] Augustas: Talking about profits and the numbers. Do you consider the VAT in Europe?
[21:53] Yinon: Currently, no. But we will add this VAT to the calculation. I believe it will be quite soon.
[22:07] Augustas: OK. Good.
[22:09] Yinon: Now, we also have “Notifications” and a hijacking tool that notifies if someone has hijacked your listing. We have “SMS Notifications”, but currently, we use “Facebook Messenger Notifications.” If you want to be notified on your sales, then you can define a Facebook Messenger Notification. And if you want to define a notification on every sale, then you will get it directly to your Messenger, which is kind of cool. But if you sell a lot, getting notification for every sale would probably not be comfortable. We have also have the option to set an alert in every 20 sales or 50 sales or 100 sales. Every user can use it. And you can also select different products. So if you just launched a new product and you want to know only the sales on that specific product, then you can select the specific product and then get a notification on Facebook Messenger on this particular product when you sell it.
[23:33] Yinon: And this notification is on a private message with the business page. So no one sees it except you, of course. So I wanted to talk more about Facebook because, recently, we’ve added lots of features that handle with their Facebook account. And the first thing we did is do the “Download” section, which actually gave people the option to download all the buyers into a file. And then, they can take the file and go to Facebook and create a custom audience and then retarget the buyers that already bought from there, on Amazon, and retarget them on different products. Some users actually took this information and created a “lookalike” audience — which is an audience that has similar interests — and created a marketing campaign to sell them more products.
[24:50] Yinon: And this was one of the first features that we made for Facebook. But then we have started creating more and more things for Facebook Messenger. And the next thing we did is creating a “Conversation Manager”, which is a robot that can talk to your customers on Facebook. So if someone logs in to Facebook and goes into your business page and they click on the Messenger to send you a message, and you have a preconfigured robot in Quantify Ninja, the robot can talk to the customer. And since you define the conversation, you can take it anywhere you want. You can take it to a sale on Amazon. You can send a coupon. Let me show you. For example, after granting access, you can select a page — one of your business pages.
[26:01] Yinon: So this one for example. And let’s say, I have a conversation called “Augustas”, which I created before the webinar. On this conversation, you can define all the texts and buttons that you can define. I want to show exactly how it is done, but it’s quite new. But you can see here that there’s texts and buttons and coupon codes that I’m giving away. And I want to show you how we talk from the customer side. So I will go to my other profile. So this is the profile of my wife. I need a second profile because I cannot talk to my own pages. So for example, this is the Messenger and I’m trying now to talk to my page. So let’s find it. Here it is. So if I click “Get Started” — this is the first button that you can see — the system welcomes me to my business page and asks me if I want to hear more about their new offer. And you see, you can define buttons with images, and if I say “Yes”, then the conversation goes to a specific place. “We have a wonderful product.”
[27:26] Yinon: “We would like you to try. Would you like to have a coupon code?” And you can say “Yes”, and then it just drags one coupon from the pre-uploaded coupons and you can say “Thank you.” And there’s also an image that will show up in a second. So here is the image. You can really create a conversation that will talk automatically with your customers and give them coupons, for example. So this is a really, really nice feature. And the next one is, actually, done by going into the business page and click the chat, the Messenger button. But you can also define an auto reply on comments. So if someone, for example, replies on a comment on your page, we can already send him a message on Messenger.
[28:30] Yinon: If anyone knows ManyChat, it’s quite similar. But let me show you here how it works. So I have already defined something, “trigger”, that if someone writes on this post, for example, if someone writes the word “trigger”, it will send it something on the Messenger. So the trigger, now it’s actually the word “trigger”. But you can set a post and say, if you write the word “coupon”, like, “I want a coupon” on this post, you will get a coupon. So it’s really cool. Yeah, you see, this is the private message on the Messenger. The message that I chose was “message in private reply.” But you can also give a coupon on the chat. So this can help you if you want to show your products. Like, if you’re launching a product and you want to send coupons to buyers in order to get some reviews, you can do such a marketing strategy and ask people to write something and then give them coupon.
[29:46] Yinon: But I think the best way would be to actually create a campaign using Facebook into your Messenger. Because up until now, other people usually created campaigns that were directed to a landing page. And today, Facebook gives you the option to make campaigns that you can send directly to Messenger.
[30:17] Augustas: You mean the Facebook Advertising Campaigns?
[30:20] Yinon: Yes. Facebook Advertising Campaigns. You can direct it to Messenger, which is basically more cheap than the campaigns that take users out of Facebook, and it has better conversion. And it is a smarter way of marketing. And the best thing about it is once you get the customer to click the “Get Started”, he’s a subscriber, and we saved this data. We have everything we need to know about this customer. So the next time you want to approach him, then you don’t have to do a campaign on Facebook. You will be able to do the campaign from Quantify Ninja, and this time, it won’t cost any money because once he is subscribed, you have it.
[31:16] Yinon: And another nice thing you can do here, it says we have buttons here. So if you ask someone if he wants a coupon, then you can tag this user by using the button. So you can say, if he clicked this button, then I want to tag him as someone who has “taken a coupon.” You can create a “Tag” and say, “OK, anyone who clicked this button, I want him to be tagged with this tag.” And when you have lots of users and you know that all these users were tagged with “taken a coupon”, you can wait a week and then create a campaign on Quantify Ninja only for the ones who have taken a coupon and then ask them to leave a review, for example. So what I’m saying now does not yet exists, but it’s going to be really soon. I hope by next week, it will be up and running — creating the campaign within Quantify Ninja. This is the smart way, and I think all the market goes to this direction because the conversion rate is amazing. We’re talking about 90 percent conversion rate. And if you use Facebook Advertising that goes into a landing page, then if you have 10 percent conversion rate, that’s crazy. I mean, that’s a lot. My efforts are now all going into Facebook and Messenger.
[33:03] Augustas: And Yinon, all these features which you are talking about in the future updates, are they affecting the price? Can you tell us a little bit about the Pricing? We have some questions.
[33:14] Yinon: Yes. Well, we keep Quantify Ninja very cheap. The price for the full package is $35 a month. But there are actually two packages. The new package includes the Bot and some more features that are going to be added. We’d probably be adding $15 in addition to the $35. So it’s $35 for the full package, but not including the Bot. The Bot is $15 in addition, but it will have more features. I can’t say at the moment what would be those features, but as long as we don’t have those features, I am giving it as part of the $35 plan. So as you can see here at the top, it’s available to every subscriber of Quantify Ninja — no additional cost at the moment. But when we have all the features, the complete package, it will cost an additional $15.
[34:26] Augustas: Do the different marketplaces get affected by the pricing?
[34:30] Yinon: Yeah. So, Quantify Ninja actually charges per region. So, Amazon.com is combined with the Amazon.ca and .mx. If you want to add another region — this is called a region, but here, it’s called marketplace, but the true definition is region — if you want to add a region, we give more than 50 percent discount for the second region. It is basically another $15 if you want to add all the marketplaces in Europe.
[35:08] Augustas: So basically, if you’re selling in US and in Europe, and in Canada and Mexico, it will cost you $50 at the moment.
[35:15] Yinon: Yes, at the moment, $50. And I’ll remind you, I didn’t say it, but you have unlimited emails on the Automated Messaging, which is unheard of. I don’t think there’s a software out there giving you unlimited emails. We have the same price, a fixed price. It doesn’t matter if you send 10,000 emails a day or five emails a day. In a really good price, you have the unlimited package.
[35:53] Augustas: And one more question about pricing. If you have two seller accounts, do you need two packages of Quantify Ninja?
[36:00] Yinon: Yes, you do need it. But we have an option to link two accounts, so you will be able to switch between accounts. But this does not affect the price. So it’s just for your comfort. You can switch account without the need to log in and log out.
[36:22] Augustas: OK. All right. So yeah, the pricing is clear. What other features do you have?
[36:30] Yinon: Well, I was talking about the “Hijacking” but just briefly. But we have a Hijacking feature that lets you see if you have another seller that sells the same products as you. This is the list of all the products. The green sign shows you that there’s no other sellers that sell the same products as you on the buy box. But you can also get notifications for that.
[36:58] Yinon: We have “Keyword Optimizer” that helps you exclude words. When you set search terms on your listing, then you don’t want to repeat words that you already have on your listing, because your listing is already indexed as search terms. So if you have lots of words that you want to use in the search term, but you don’t want to repeat words that already exists on your listing, then you can put here all the words that you want. Here, all the words from your listing page, and here, you will get all the excluded words from your listing. If you do this manually, it’s clearly impossible.
[37:55] Yinon: So let me show you an example. If I write here, “I want to sleep” for example, and here, we’ll just type the word “sleep”, then you see that it excluded the word “sleep.” So now, if this was a simple example, and if you have like thousands of words or let’s say, 2000 words, and you put all those words here, and those are words that you want to use on the search terms. And here, you have all the words from your listing: the bullet points, the title and everything. Here, it would be all the words that you want to be excluded from your listing. So this, you will take only those words and use it as search terms. I hope that was clear, because there are so many sellers that do not exactly understand what this tool does. I think that’s it. If you have any more questions, I’d really be glad to answer.
[39:00] Augustas: All right. And Thomas is asking about the Automated Messaging feature. So he says, “Could you send attachments in the email automatically? Can you program that attachments?”
[39:13] Yinon: Yes. There is an option to upload the file. It is just under the text area that I showed. There’s an “Upload” button. You can upload up to 7 megabytes. By the way, Amazon is limiting as well the size of the file, if I’m not wrong, to 10 megabytes.
[39:35] Augustas: And Thomas also wants to know if you could send different mails for different ASINs. Can you program it?
[39:42] Yinon: Yes, of course. Let me show you how it is done. Basically, on the automated email, if you open the email. Sorry, just one second. If you go inside the template, on the right side, you have the “Products.” You can use all products and then this template will be sent to all of your products. But you can also select “Specific” and then here, you have a link, “Select Specific”, you can click it, and then a list of all your products is shown. You can filter by name, for example. Let’s say, I want to search all the things with “Bluetooth.” Here’s all my products with Bluetooth. You can select any of the products and then just save it and it will be sent only for those products. You can see at the bottom all the products that you selected.
[40:54] Augustas: Wow. I think it’s very nice. I’m not sure if all the other emailing tools have this feature.
[41:02] Yinon: Yeah. Basically, we have more things that I didn’t say, but I just mentioned a few of them. For example, if you want to use a “product-short-name” that you can use all over Quantify Ninja, you can also use it here. So if you define the product-short-name, you can just click it and it will be added here. So you can have a product-short-name instead of saying, “Hi. Thank you for purchasing our ‘super-long-name'” that’s usually taken from the Amazon title, from the listing title. Here, you can define a short name and use it on the templates as well. It’s really nice because you can say to a customer, “Thank you for purchasing our iPhone case” instead of “Thank you for purchasing our iPhone 6 case blah blah blah pure leather” or something and four lines of title. So you can define it here and you can define the short name for every Sales Channel differently.
[42:04] Yinon: You can define a short name for the German marketplace, and a short name for the UK marketplace. It’s really, really sophisticated. There’s no limit of what you can do here, but I was just trying to tell the basic stuff. But there’s lots of things here that you can’t find anywhere else. And about the file, here it is. You can see “Add a File” here, and “Upload”, you just click it and then it opens a browse window and you can just select the file and it will be uploaded to Quantify Ninja.
[42:26] Augustas: Great. So Frank wants to clarify. For two seller accounts, will the pricing be $70?
[42:57] Yinon: That’s correct. For two different seller accounts on the same region, for example. But if you have different region, then you can use just one account and then it will be cheaper. So if you have a US account and a UK account, you can use two different regions on the same account and it will cost $50. And we have a 30-day free trial and you get everything for free except that the history we take is just for 30 days for trial members. So basically, there’s still something I didn’t say about the software. I’m sorry, I forgot all about it. We have a “Money Back” feature that brings your money back from Amazon. And you know, Augustas, we have talked about it on the EU Summit. This one actually does all the things that you need to do to return money from Amazon, and this feature is worth the price because it makes lots of money to every seller. I didn’t speak about it a lot, but this actually checks lots of reports simultaneously and it finds orders and inventory that was lost and was not compensated by Amazon. And we create the email. We do not open the case on the seller’s behalf, but we create the email and we send it to the user and the seller actually takes the email and creates an open case in Amazon.
[44:54] Augustas: How does it work, this Money Back? Does it automatically download all the needed information, or do you need to initiate it?
[45:01] Yinon: Yeah. As you can see here, there’s Auto and Manual. We have two sections: we have “Adjustments” and “Missing Inventory.” Each one of them works manually or automatically, but automatically doesn’t mean that we’ll open the case with Amazon. The “automatic” means that you can set it to send you an email every “X” time. For example, you can say, “OK, I want to make a plan, make it active and I want to get, every 7 days, 2 requests in each email”, and then just save it. Every seven days, I will get an email if there are cases. If there were no cases, then every seven days it checks and sends the cases. But if there aren’t any cases, it will wait another seven days and will check again. So this is the automatic, and the manual is just you click it and you get an email if you have cases.
[46:06] Yinon: So you can just type, for example, 5 cases and then hit the “Go” button, and you will get an email with the five cases to your email address right away. So the differences between the Adjustment and Missing Inventory is that the Adjustments actually talks about inventory changes made in Amazon warehouse, like lost or damaged in Amazon warehouse. Missing Inventory is dealing with order-related issues, like if a customer requested a refund but he didn’t return the product to Amazon within 45 days, or if Amazon sent the wrong item to a customer. There are lots of different cases that we check which is possible to do by hand manually, but it can take you so much time to do that. And you can watch my lecture in the EU Summit explaining how to do that. But here, it’s all done automatically.
[47:17] Augustas: Yeah, that is great. Yinon is referring to European Private Label Summit 2017 session where he explained how you calculate and find the Money Back from Amazon. All right. And just to clarify. If you have a UK account on your name and a US account on your wife’s name, can you use both accounts in Quantify Ninja?
[47:48] Yinon: That is true. And without limitation.
[47:52] Augustas: All right. Chris wants to know: “Could you tell us how Quantify Ninja calls the information for the Money Back function?”
[47:58] Yinon: I’m not sure I understand the question, but I think he means how do we get the data?
[48:06] Augustas: Maybe. He meant calling the servers maybe.
[48:09] Yinon: Yeah. All the data you see in Quantify Ninja is taken automatically through Amazon MWS. When you sign up for Quantify Ninja, you need to grant access before you can start working. And when you grant access, then we have all the access we need to Amazon, to take all the information, all the reports and show you all the sales and how to send emails to your customers. And also, the Money Back.
[48:44] Augustas: Great. And can you talk a little bit about Support? You know, when someone is using a tool and they are frustrated, they cannot find something, or something is not working. What’s the best way to get support?
[48:57] Yinon: Well, I think the best way would be to write us using the Contact Us. If you do that, we answer really, really fast. If it’s not a weekend, then we usually answer within just a few hours, and sometimes, even one or two hours. We really try to answer really fast. And it its a weekend, it still would be the same day. We never keep our users waiting for more than one day. So it will always be the same day. You can also contact me personally. I am available on Facebook, I’m available on email. And I would leave the details here. But I’m always available.
[49:48] Augustas: And can you tell us how the linking into the Amazon account works? How long does it take to download the first data?
[49:58] Yinon: Yeah, as I mentioned, when you sign up at first, you’re starting as a trial version. And a trial version takes only one month of history. So it’s really fast. Taking one month history, it’s just a matter of two or three minutes. Actually, it depends on Amazon servers, but it usually takes one or two minutes. So once you grant access, you have all the information in just one or two minutes. Once you subscribed for the full version, it takes another 24 hours to be updated with one year history.
[50:39] Augustas: And is connecting to your Amazon account kind of a one click, or do you need to provide certain API keys?
[50:48] Yinon: Well, we used to have the need to actually copy the API keys. But today, since we have lots of users, we have something called IOP. This is actually Amazon giving us the option to get all the data, the access token, by just clicking. So the user doesn’t have to type anything. You just need to click “Next” on Amazon, and then it redirects to Quantify Ninja and we’ll get the token from Amazon.
[51:23] Augustas: And Paulina is wondering which feature of Quantify Ninja is the most popular.
[51:30] Yinon: I think the Automated Messaging is the most popular because everyone uses it. The beginners and the experts are all using emails. So I think this is the most usable feature.
[51:43] Augustas: And in the past, you also offer this feature I think for free for everyone.
[51:48] Yinon: Well, it was restricted to some things, but yes, it was free without files. It was free but without the advanced option that I show that at the bottom. It used to be free. That’s true. Because I was the only one that program it and it was really lightweight. But today, because we need strong servers and everything, it’s really expensive to have these resources. And we want to support everyone and we want to have a better UI. And now as you can see, it has a really great back-end side. The engine behind the software is like a super engine. But the UI, the design, we need to change it to look better. And that’s why we have decided to stop with the free, with the premium, and go into a free trial instead of premium.
[52:57] Augustas: And can you reveal some upcoming features which people will get if they sign up today but are still not there?
[53:04] Yinon: Yeah. I think I’ve talked about features that I want to add next regarding the Bot, the ones that we talked about, you know, seeing your actual lists. As I said before, when someone clicks the “Get Started”, he’s already a subscriber, but you can’t see it now. Very soon, you will be able to see the lists of subscribers from Facebook. You will be able to create campaigns on Facebook, and each campaign is linked to a different conversation. So today, you can create several conversations, but you can’t really link it to Facebook Advertising Campaign. You can only link it to a “Get Started” button. This is regarding the Bot. And regarding the sales, we’re going to show some sales separated by Sales Channels, which we can show in the tables today, but we can’t show it on a pie chart. We want to filter the Dashboard for, for example, if you sell in Europe, we want to show only “.de” for example, all Amazon Germany sales and show it on the Dashboard. And that’s I think what’s coming next, but I really think that most of our effort will go to Facebook.
[54:51] Augustas: Cool. It’s really nice to see the inside out of Quantify Ninja. Do you have any offers at the moment for the people signing up and those who are watching the recordings later in the future? Maybe these offers will be gone, but are you offering anything at the moment?
[55:11] Yinon: Well, I’m offering what I offered on the EU Summit. And since the prices are already lower, there’s not much I can give unfortunately, because we want it to be available to everyone. But we can give a 20 percent discount on the first month for the users if they type “EU Summit.” But we can create one for this webinar.
[55:46] Augustas: “DEMOMONDAYS” I guess is the best code if we can create a coupon code.
[55:51] Yinon: Sure, we can do that. I will create it and you can post it on the comments and you can get 20 percent off the first month.
[56:06] Augustas: All right. Thanks a lot for participating in the very first Demo Mondays, Yinon.
[56:14] Yinon: Yeah. Thank you very much for having me.
[56:17] Augustas: Bye bye everyone, and tune in to the next Demo Mondays next Monday. Bye bye.
DEMO MONDAYS is a Monday video series hosted by Augustas Kligys, where the creators and owners of Amazon seller softwares are invited to demonstrate their tools to the audience. Watching these presentations will help you decide, which software to choose for your Amazon business.
Augustas Kligys is the host and creator of several popular virtual summits for Amazon sellers. The first one is European Private Label Summit, which covers a lot of important topics for those willing to grow their Amazon FBA business in European Marketplaces. The second - AMZ Seller Summit - an event, where experts shared their Amazon business optimization secrets and mindset, which helps to elevate your business to the next level. Augustas also hosts weekly DEMO MONDAYS video series, where Amazon seller tools are demoing their products.